How do I audit the delivery promise on my shipping page?

An audit of your delivery promise reads each sentence on your shipping page next to your dispatch cutoff and the carrier's transit time for the postcodes you ship to. Where a sentence promises a day the transit table does not support, it is flagged and a corrected line is shown to paste back.

It puts the sentence you already wrote on your shipping page next to the transit table and your cutoff. A sentence such as next day delivery to a whole state for every order placed before two in the afternoon is read against that zone published transit time and the tier the parcel travels on. If the table does not support a single business day for that zone, the sentence is flagged.

What does a promise audit check?

The audit reads the promise you paste against the same rows the map uses: the dispatch cutoff, the zone and the service tier. It names the zone or postcode a sentence over-promises for, so the gap between the sentence and the carrier table is stated in plain words rather than left for a customer to find.

Why audit the promise at all?

Because the promise is a representation about a service, and the Australian Consumer Law prohibits misleading or deceptive conduct at s 18 and false or misleading representations about the time goods or services will be supplied at s 29. Section 36 requires supply within the time promised. A sentence that promises a day the carrier's table cannot meet is exactly what the law reaches.

What does the corrected wording look like?

The audit names the zone or postcode the sentence over-promises for and returns a corrected line to paste back, worded so a whole postcode is never promised a day the transit table does not support. The corrected line keeps the fast promise where the table supports it and adds a fallback for orders placed after the cutoff.

Build my promise map What is a dispatch cutoff? Can I promise next day delivery?

Frequently asked questions

Does the tool rewrite my whole shipping page?

No. It reads the promise sentence you paste, flags where it over-promises for a zone, and returns a corrected line. The rest of your page is left as it is.

Can I audit a promise for one postcode only?

Yes. The audit is done against the target postcodes you paste, so a single postcode or a full list behaves the same.

Is the audit a legal opinion?

No. It is arithmetic over the carrier-published table and the sentence you paste. It maps the promise and names the basis; the decision stays with you.